Legal

Cookie Policy

Effective date: 1 January 2026  ·  Last updated: 1 January 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and collect usage data. Cookies can be session cookies (deleted when you close your browser) or persistent cookies (remain until they expire or you delete them). Similar technologies — such as pixel tags, local storage, and device fingerprinting — may also be used and are covered by this policy.

2. Types of Cookies We Use

Strictly Necessary

Always Active

Required for the portal to function. Without them, services such as authentication, session management, and security controls cannot operate.

  • Authentication tokens and session identifiers
  • CSRF protection and load-balancing cookies
  • User consent preference storage

Analytics & Performance

Optional

Help us understand how visitors interact with singlepoint-portal so we can improve stability, speed, and usability. Data is aggregated and anonymised where possible.

  • Google Analytics 4 — page views, session duration, navigation paths
  • Hotjar — heatmaps and session recordings (IP-masked)
  • Internal telemetry — API response times, error rates

Marketing & Targeting

Optional

Used to show relevant advertising across third-party platforms and to measure campaign effectiveness. We do not sell your personal data.

  • Google Ads conversion tracking
  • LinkedIn Insight Tag — audience matching for B2B campaigns
  • Intercom — in-app messaging and product adoption nudges

3. Why We Use Cookies

  • To authenticate users and maintain secure sessions across the portal
  • To remember your settings, language, and dashboard configuration
  • To monitor performance and diagnose technical issues
  • To analyse aggregate usage patterns and prioritise product improvements
  • To deliver targeted content and measure the ROI of marketing spend

4. Third-Party Cookies

Some cookies are set by third-party services we embed or integrate with. These providers have their own privacy policies and may process data in countries outside your own. Key third parties include:

ProviderPurposePrivacy Policy
GoogleAnalytics, Adspolicies.google.com/privacy
LinkedInB2B retargetinglinkedin.com/legal/privacy-policy
HotjarUX analyticshotjar.com/legal/privacy
IntercomIn-app messagingintercom.com/legal/privacy

5. How to Manage or Disable Cookies

You have full control over optional cookies. Options include:

  • Cookie banner: Adjust your preferences at any time via the "Cookie Settings" link in our site footer.
  • Browser settings: Most browsers allow you to block or delete cookies. See your browser's help documentation (Chrome, Firefox, Safari, Edge).
  • Opt-out tools: Google Analytics opt-out — tools.google.com/dlpage/gaoptout. NAI opt-out — optout.networkadvertising.org.
  • Do Not Track: We honour DNT signals where technically feasible, but note that not all third-party tools support this standard.

Disabling strictly necessary cookies will impair core portal functionality, including login and dashboard access.

6. Your Consent

When you first visit singlepoint-portal, a cookie consent banner will be displayed. Strictly necessary cookies are activated immediately as they are required for the site to operate. Analytics and marketing cookies are only activated after you give explicit consent. You may withdraw or change your consent at any time without affecting the lawfulness of processing based on prior consent.

7. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, regulation, or our data practices. When we do, we will revise the "Last updated" date at the top of this page and, where the changes are material, notify you via in-portal notification or email. We encourage you to review this page periodically.

8. Contact Us

For questions about this Cookie Policy or to exercise your rights, contact our Data Privacy team:

singlepoint-portal Ltd.

[email protected]

12 Enterprise Way, Suite 400, London EC2A 4NE, United Kingdom

This Cookie Policy forms part of the singlepoint-portal Privacy Policy and Terms of Service. It applies to all visitors and registered users of the singlepoint-portal platform and marketing website.